FAQ

❓ Frequently Asked Questions

1. Where are you located?

Magic Baby Rentals is conveniently located between Orlando International Airport (MCO) and Walt Disney World, making it easy for families to pick up baby gear on their way to the magic. We offer free and easy self-pickup during business hours.

2. What are your business hours?

We’re open everyday 9:00 AM – 5:00 PM. Please contact us during these hours for quotes or general inquiries.

3. Do you offer delivery and pickup?

Yes! We deliver and pick up directly to your hotel, Airbnb, or other accommodations.

Important notes:

  • Walt Disney World Resorts do not allow stroller rentals to be left with the front desk or bell services. Stroller deliveries to Disney Resorts must be received in person (due to Disney’s exclusive contract with a mobility scooter provider).
  • All non-stroller items (cribs, toys, etc.) can typically be left with the bell desk — except at Disney's Beach Club Resort and Disney's Yacht Club Resort, which may also require in-person delivery.
  • Most non-Disney hotels will hold all rental items, including strollers, at the front desk or with bell services for your convenience.

4. How do I make a reservation?

You can browse our selection and place an order directly on our website. If you need help or have special requests, contact us during business hours — we’re happy to assist!

5. What types of baby gear do you offer?

We carry a wide range of high-quality baby gear, including:

  • Cribs & Sleep Essentials
  • Strollers
  • Car Seats
  • High Chairs & Feeding Gear
  • Play Equipment

All items are carefully chosen to ensure safety, comfort, and convenience.

6. Are rental items cleaned and sanitized?

Absolutely. Every item is professionally sanitized and safety-checked before each rental to meet the highest cleanliness and safety standards.

7. What is your cancellation policy?

We understand travel plans can change.

  • 7+ days before rental start: 100% refund
  • 2–6 days before rental start: 50% refund
  • Less than 24 hours: No refund

8. Can I extend my rental?

Yes — as long as the item is available. Please contact us as soon as possible to request an extension.

9. What if something is lost or damaged?

If an item is lost, damaged, or returned excessively dirty, you’ll be responsible for the cost of repair or replacement. Please return gear in the same condition it was received to avoid fees.

10. How far in advance should I book?

We recommend booking as early as possible, especially during peak travel seasons, to secure the gear you need.

11. What forms of payment do you accept?

We accept all major credit and debit cards. Payment is processed securely during online booking.

12. Do you offer retail items?

Right now we focus on rentals only. If you have a special need, please reach out and we’ll do our best to help.