.png)
Frequently Asked Questions
1. Where are you located?
Magic Baby Rentals is conveniently situated between Orlando International Airport (MCO) and Walt Disney World, making it easy for families to pick up their baby gear. We offer free and easy self-pickup during our business hours.
2. What are your business hours?
Our office is open Monday through Friday, from 9:00 AM to 5:00 PM. For quotes and general inquiries, please contact us during these hours.
3. Do you offer delivery and pickup services?
Yes, we provide delivery and pickup options to your hotel, Airbnb, or other accommodations. Please note that Disney Resort properties do not permit stroller orders to be left with the front desk or bell services. All stroller orders must be met in person.
4. How do I make a reservation?
You can browse our selection of baby gear on our website and place an order directly online. If you need assistance or have specific requests, feel free to contact us during our business hours.
5. What types of baby gear do you offer?
- We offer a wide range of baby gear, including:
- Cribs & Sleep Essentials
- Strollers
- Car Seats
- High Chairs & Feeding Items
- Play Equipment
All our products are carefully selected to ensure safety and comfort for your little ones.
6. Are the rental items cleaned and sanitized?
Absolutely. All our baby gear is professionally sanitized and inspected for safety before each rental. We adhere to industry best practices to ensure the highest standards of cleanliness and safety.
7. What is your cancellation policy?
We understand that plans can change. Our cancellation policy is as follows:
- 100% refund for cancellations made 7 days prior to the rental start date.
- 50% refund for cancellations made within 7 days of the rental start date.
- No refund for cancellations made less than 24 hours before the rental start date.
8. Can I extend my rental period?
Yes, you can extend your rental period, subject to availability. Please contact us as soon as possible to make arrangements.
9. What if I lose or damage the rented equipment?
If any equipment is lost, damaged, or returned excessively dirty, you will be responsible for the cost of repair or replacement. We recommend returning the items in the same condition they were received to avoid additional charges.
10. How far in advance should I make a reservation?
We recommend booking as early as possible, especially during peak travel seasons, to ensure availability of your desired items.
11. What forms of payment do you accept?
We accept major credit and debit cards. Payment details will be processed securely during the booking process.
12. Do you offer any retail items?
Currently, we focus on providing rental services for baby gear. For any specific needs, please contact us, and we'll do our best to accommodate your requests.